Privacy Policy
Last Updated: August 01, 2025
Cloud Builders LLC ("we," "us," or "our"), located at 382 NE 191st St #660319, Miami, Florida 33179, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our Salesforce consulting services, including account configuration, app development, and staff augmentation.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and other contact details you provide when inquiring about our services or engaging with us.
- Business Information: Information related to your Salesforce account configuration or app development needs, such as project details or technical requirements.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
- Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to enhance your experience and analyze website performance. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and improve our Salesforce consulting services.
- Respond to inquiries and communicate with you about projects, including via text message if you provide a mobile number and opt in.
- Process payments and manage contracts.
- Analyze website usage to optimize performance and user experience.
- Comply with legal obligations or protect our rights.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, website hosting, or Salesforce-related services.
- Salesforce: As part of our consulting services, we may need to access or share data with Salesforce platforms, subject to your agreement.
- Legal Authorities: If required by law or to protect our rights, property, or safety. We do not sell your personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Disable cookies through your browser settings.
- Opt Out of Text Messages: If you receive text messages (SMS) from us, you can opt out at any time by replying "STOP" or "UNSUBSCRIBE" to any message. You may also notify us in writing (e.g., via email or mail) that you wish to be removed from our SMS communications. We will process your opt-out request promptly and send a confirmation message. Opting out of SMS will not affect other forms of communication, such as email, unless you opt out of those separately. Message and data rates may apply to any SMS you receive. To exercise these rights, contact us at [insert contact email or phone number].
6. California Consumer Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section applies to personal information we collect from you, such as contact details (name, email address, phone number) and business-related information (company name, job title, Salesforce project details).
Categories of Personal Information Collected: In the past twelve (12) months, we have collected the following categories:
- Identifiers (e.g., name, email, phone number).
- Professional or employment-related information (e.g., job title, company name). We collect this from sources like your direct submissions, website interactions, or service engagements. We use it for purposes outlined in Section 2 above and retain it as needed to provide services or comply with legal obligations (typically for the duration of our business relationship plus any required retention periods).
We do not sell or share your personal information for commercial purposes and have not done so in the past twelve (12) months. We may disclose it to service providers under written contracts for business purposes, such as hosting or payment processing.
Your Rights:
- Right to Know: Request details on what personal information we collect, use, disclose, and the purposes.
- Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal compliance).
- Right to Non-Discrimination: We will not discriminate against you for exercising these rights.
- Right to Limit Use of Sensitive Personal Information: We do not process sensitive information (e.g., precise geolocation) in our standard operations.
How to Exercise Your Rights: Submit a verifiable request by emailing [insert contact email], calling toll-free at [insert phone number], or using our contact form at [insert URL]. We will verify your identity by matching provided details to our records. We respond within 45 days (extendable by 45 days if needed). Authorized agents may submit requests with proof of authorization.
For more information, see the rest of this Privacy Policy.
7. Third-Party Links
Our website may contain links to third-party sites, such as Salesforce. We are not responsible for the privacy practices of these sites.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
For questions about this Privacy Policy, contact: Cloud Builders LLC
382 NE 191st St #660319
Miami, Florida 33179
